PRIVACY POLICY

Pinney Engineering Services respects your privacy and is committed to protecting any personal information you provide when using our website or contacting our business.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, request a quote or otherwise interact with us online.

By using our website, you agree to the terms of this Privacy Policy.

Who We Are

This Privacy Policy applies to the website and online services operated by Pinney Engineering Services, including any related pages, forms, blogs or contact methods associated with our business.

Information We May Collect

When you use our website or contact us, we may collect personal and non-personal information such as:

Your name
Business name
Phone number
Email address
Information submitted through contact or quote forms
Project or job-related details you provide
Files, photos, drawings or specifications you send us
Technical website usage information such as browser type, device type, IP address and pages visited

We only collect information that is reasonably necessary to respond to your enquiry, provide our services, improve our website or support our business operations.

How We Use Your Information

We may use the information you provide to:

Respond to enquiries and quote requests
Communicate with you about your job or service requirements
Review project details, drawings, measurements or specifications
Improve our website, services and customer experience
Maintain internal records
Provide updates or follow-up communication where appropriate
Support marketing and promotional activity related to our services

We do not sell your personal information to third parties.

Photos of Work and Marketing Use

From time to time, Pinney Engineering Services may take or use general photographs of workshop work, fabricated items, machined parts, repairs or completed jobs for marketing and promotional purposes, including use on our website, blog, social media and other business materials.

These images may be used to help demonstrate the type and quality of work we perform and to promote our services.

Where we do this:

We will make reasonable efforts to avoid sharing confidential, sensitive or commercially identifying information
We will not intentionally publish specific technical details, proprietary measurements, customer-sensitive information or identifying business information without permission
Images may be edited, cropped or presented in a general way to focus on the workmanship rather than the customer or application

If a client specifically requests that images of their work not be used, we will respect that request where reasonably practicable.

Website Analytics and Technical Data

Like most websites, our site may collect general non-personal usage information to help us understand how visitors interact with our website.

This may include information such as:

Browser type
Device type
Pages viewed
Referring website
Date and time of visit
General location data
IP address

This information helps us improve the performance, usability and effectiveness of our website and online marketing.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand website traffic and performance.

Cookies may be used for things such as:

Website functionality
Analytics and performance tracking
User experience improvements
Advertising and remarketing (if applicable)

You can choose to disable cookies through your browser settings, although some parts of the website may not function as intended if cookies are disabled.

Third-Party Services

We may use trusted third-party tools or service providers to help operate our website, forms, analytics, communications or online marketing.

These may include services such as:

Website hosting providers
Form and enquiry systems
Analytics tools
Email and communication tools
Advertising and tracking platforms

These providers may collect or process limited information as part of providing those services. Where possible, we only use services that we believe are appropriate for normal business operations.

How We Protect Your Information

We take reasonable steps to help protect the personal information we collect from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no website, email transmission or online system can ever be guaranteed to be completely secure, and you provide information to us at your own discretion.

Disclosure of Information

We may disclose personal information where reasonably necessary to:

Respond to your enquiry or provide requested services
Work with trusted contractors, service providers or affiliated businesses assisting with the job or website operation
Comply with legal obligations
Protect the rights, safety or property of our business, customers or others

We do not rent or sell your personal information.

External Links

Our website may contain links to other websites or third-party platforms. We are not responsible for the privacy practices or content of those external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Access or Correction Requests

If you would like to request access to personal information we may hold about you, or believe information is incorrect, please contact us and we will do our best to respond appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or business practices.

Any updated version will be published on this page, and your continued use of our website will be taken as acceptance of any changes.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Pinney Engineering Services
Phone: 07 5428 0009
Email: pinneyeng@optusnet.com.au
Website: www.pinneyengineering.com.au